Three aspects on solving queuing service system in Shanghai world expo


This paper analyzes the queuing problem that was experienced during the Shanghai World Expo of 2010. The queuing problem will be discussed at three levels. The three levels include the physical, psychological, and social aspects of the queuing problem. The collective behavior of visitors is studied through analyzing the information from the different sources, such as, the network of electronic eyes, the evaluation platform based on mobile phone system and the Internet. A hybrid information network technology is implemented. Based on the Wuli-Shili-Renli (WSR) system methodology, a new theoretical analysis framework for the queuing problem is proposed.

Journal of Systems Science and Systems Engineering
Li Song
Li Song
Professor, IEEE Senior Member

Professor, Doctoral Supervisor, the Deputy Director of the Institute of Image Communication and Network Engineering of Shanghai Jiao Tong University, the Double-Appointed Professor of the Institute of Artificial Intelligence and the Collaborative Innovation Center of Future Media Network, the Deputy Secretary-General of the China Video User Experience Alliance and head of the standards group.