Shanghai World Expo and queuing service system


This paper introduces the queuing problem happened in Shanghai World Expo in 2010. Some new complex factors have added in this network queuing system, some advanced information techniques also had been applied in order to control the queuing service. We will discuss this queuing problem in three aspects: physical, psychological and social. This research is supported by 973 Research program “Studies on the perception and law of social collective behaviors under the hybrid information network” sponsored by Ministry of Science and Technology of China.

2013 10th International Conference on Service Systems and Service Management
Li Song
Li Song
Professor, IEEE Senior Member

Professor, Doctoral Supervisor, the Deputy Director of the Institute of Image Communication and Network Engineering of Shanghai Jiao Tong University, the Double-Appointed Professor of the Institute of Artificial Intelligence and the Collaborative Innovation Center of Future Media Network, the Deputy Secretary-General of the China Video User Experience Alliance and head of the standards group.