"Psychology"

Systemic view on service management in Shanghai World Expo

We will introduce our research on the service management in Shanghai World Expo from systemic view. We not only care the general queuing phenomena in the physical aspect, but also the psychological aspect in visitors and volunteers. Finally we wish …

Shanghai World Expo and queuing service system

This paper introduces the queuing problem happened in Shanghai World Expo in 2010. Some new complex factors have added in this network queuing system, some advanced information techniques also had been applied in order to control the queuing service. …